The curious incident of the leader who came out of his cockpit

The curious incident of the leader who came out of his cockpit

It happened last April. At the time it took me a few minutes to figure out what was different.

Its impact has stayed me since then. And I have told a few of my coaching clients the story to illustrate a point regarding their leadership.

It was about 7pm in a plane on the tarmac at London City Airport. All the passengers had the usual look of weariness from a combination of a day’s work and the usual battle required to get through airports in this day and age.

We were waiting for the  “final few passengers” or the plane was “going through its final checks or something” when the captain turned on the PA system and spoke to the passengers about the expected flight time, the flight path and the weather in Dublin.

Nothing strange in any of that. But it was not what he said that stayed with me but HOW he did it.

The pilot did something I have never seen before or since. He came out of the highly secured cockpit, picked up the phone that the steward/stewardesses use and he looked at us and we looked at him as he spoke.

This was the man you was going to take a 100 people and lots of fuel up into the air and down again safely and instead of a voice in the ether we got to see the leader.

And it made a difference. I paid more attention to what he was saying, I bizarrely felt safer because I got see him and he wanted to see us, and I felt respected after two hours of being treated like just another object moving through check in and security. It changed my mood.

Why do I tell the story to my clients – cause too many have got caught leading their teams through emails or from behind the “always busy” closed office door.

The pilot didn't have to stand there in front of his passengers. Am sure he could have found something else to do.

But it had a powerful impact on me.  Still does 4 months later.

So is it time you come out of your cockpit and be visible to your team and organization?

J is for Contemplation

Since the New Year has started we have been bombarded with media coverage about resolutions, goal setting and finding the new detoxed version of oneself.

Never mind the previous 11 equally suitable months we are told - it's January and you need to not only have a life changing plan but you better be acting upon it - so pay the annual subscription to the gym, swear off chocolate and alcohol forever and invite that mad spinster aunt you never visit over for Sunday lunch quick. 

 In 1994 James Prochaska published his research on how people successfully self changed which he had used to transform the success rates in New England in helping people give up smoking ( and his is the model still used in the NHS in the UK and by other bodies for addiction treatment).

His researched identified 6 key stages that we go through for successful self change to occur.

He emphasized that no one stage was more important than another and the success at any stage was dependent on completing the previous stage. Time spent on a particular stage could range from hours to years.

Prochaska also highlighted that successful change inevitably involved 3 to 4 attempts through the process and rarely happened in one attempt.

His six key stages are;

1. Pre- contemplation where the person kind of knows something needs to change but is not willing to think about change or deflects away the need to change through denial or rationalisiation.

2. Contemplation where the person accepts the possibility of changing but needs to complete the cost benefit analysis of the change and be convinced that benefit wins out before they move on to the next step.

3. Preparation where we get into planning, both for the start of something but also to surround ourselves with a more favorable environment for change to happen.

4. Action - doing it, giving it a go, the stuff of Nike slogans

5. Maintenace by turning the change into a habit and embedding it into everyday life by re shaping the plan or refining the original goal.

6. Termination which is when the risk of going back to old ways is minimal regardless of the existence of stress or stimulus.

Circling back up to the January hype, the focus on Preparation and Action is flawed because most of us have not spent any time in Contemplation reviewing the costs and benefits of our plans. Hence the gyms around the world are full in January and empty in March, and the self help experts and organic yoga holistic therapists can go on holidays in Spring with the money we have paid over and wait till another January frenzy comes about.

Spend January in Contemplation, use the chilly days and nights to reflect, to  do your cost benefit, to build your commitment;  and then go do your plan and spring into Action with the arrival of lambs, brighter evenings and 6 Nations Rugby.